Return terms and policies
The return policy includes all "Aleef" store products.
If a wrong product arrives to you, or a shipment arrives in an improper condition, "Aleef" store bears all shipping and replacement costs, and if you wish to return for any other reason , the "aleef" store does not bear any shipping costs incurred.
The customer is not entitled to a cash refund in exchange for returning the products he obtained through purchasing with reward points, as he is compensated with reward points.
In the event that the customer obtains free credit Or a voucher for free purchases, he is not entitled to convert the balance into cash.
The "Aleef" store will return the amounts in the form of a cash balance in the customer's account in the store as soon as the returned shipments arrive at the store, or it will resend the amount to the customer's account in A period of not less than a week after communicating with the customer and taking his information clearly.
In the event that the customer purchases products through Visa or MasterCard cards, and the customer wishes to recover the amount, compensation will be made by returning the payment to the same Visa or MasterCard with which the purchase was made And the recovery period is subject to the policy of the bank (or electronic payment intermediary) providing the service.
In case The customer obtains free shipping for his purchase of products whose value exceeds (250 riyals), and he wishes to return the products, so the “aleef” store has the right to recalculate the free shipping cost.