To provide the best customer service, all your purchases from "Alef" store are subject to exchange and return within 7 days from the date of their arrival to you. All you have to do is:
- Ensure that they remain in their original condition.
- Fill in the return request form from here , and we will contact you directly.
Exchange and Return Terms and Policies:
- The return and exchange policy includes all Eleph Store products.
- In the event that a wrong product arrives to you, or a shipment arrives in an improper condition, the "aleef" store will bear all shipping and replacement costs, and if you wish to exchange or return for any other reason, the "aleef" store will not bear any shipping costs incurred on it.
- The customer is not entitled to cash back for returning the products he obtained through the purchase with reward points, as he will be compensated with reward points.
- If the customer receives a free credit or a voucher for free purchases, he is not entitled to convert the balance into cash.
- The "aleef" store returns the amounts in the form of a cash balance in the customer's account in the store as soon as the returned shipments arrive at the store, or resends the amount to the customer's account in a period of no less than a week after communicating with the customer and taking his information clearly.
- In the event that the customer purchases the products via Visa or MasterCard cards, and the customer wishes to recover the amount, compensation will be made by returning the payment to the same Visa or MasterCard with which the purchase was made, and the recovery period is subject to the policy of the bank (or electronic payment intermediary) provider for service.
- In the event that the customer receives free shipping for his purchase of products whose value exceeds (300 riyals), and he wishes to return the products, the "aleef" store has the right to recalculate the free shipping cost.